Privacy Policy

This Privacy Policy explains how CrazyLing AI Agency Pty Ltd (ABN 23 689 463 456), trading as CrazyLing AI (“CrazyLing”, “we”, “our” or “us”), handles personal information collected through our website and related communications.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or submitting information to us, you consent to the collection, use and disclosure of your personal information as described in this policy.

1. What information we collect

1.1 Information you provide

When you submit our contact survey or otherwise communicate with us, you may provide information including:

• your name, email address, phone number and country;
• your role, company name, company website, industry, company size and annual revenue range;
• your business priorities, decision focus, partnership preferences, implementation timeline, expected outcomes and investment readiness;
• free-text responses describing your challenges, vision or other enquiries.

1.2 Information collected automatically

When you visit our website, we and our service providers may automatically collect:

• technical data such as your IP address, device type, browser, operating system, referring URL and pages viewed;
• interaction data such as clicks, scrolls, session duration and recordings of how the site is used (via Microsoft Clarity);
• signals used by Google reCAPTCHA v3 to distinguish humans from bots when you submit a form.

1.3 Sensitive information

We do not knowingly collect sensitive information (such as health, racial or religious information) and ask that you do not provide it through our forms.

2. How we collect information

We collect personal information:

• directly from you when you fill out our contact survey or email us;
• automatically through cookies, analytics tools and server logs when you interact with our website;
• from third parties that provide infrastructure or anti-abuse services for us, such as our email provider and reCAPTCHA.

3. How we use your information

We use personal information to:

• respond to your enquiry and assess whether we can help you;
• prepare proposals, scope engagements and communicate with you about our services;
• send you transactional emails (for example, confirming a submission) and, where you have opted in, occasional updates about our work;
• operate, secure, maintain and improve our website and detect or prevent abuse and fraud;
• comply with our legal obligations and enforce our Terms of Service.

4. When we share information

We do not sell your personal information. We share it only as necessary to run our business and only with service providers that agree to handle it consistent with this policy. Categories include:

• Email delivery — we use Mailgun (Sinch) to send and receive transactional emails. Form submissions are emailed to our team and a confirmation may be sent to you.
• Bot protection — we use Google reCAPTCHA v3, which collects hardware and software information for risk analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy.
• Product analytics — we use Microsoft Clarity to understand how visitors interact with our site, including session replays and heatmaps. Clarity may use cookies and similar technologies and is governed by the Microsoft Privacy Statement.
• Country reference data — we use the REST Countries API to populate the country list in our forms. We do not send your personal information to that service.
• Hosting and infrastructure — our website is hosted by a third-party platform whose providers may process traffic metadata on our behalf.
• Professional advisers and successors — we may disclose information to legal, accounting or insurance advisers, and to acquirers in the event of a sale or restructure of our business.
• Legal and safety — we may disclose information where required by law, by court order, or to protect rights, property or safety.

5. Cookies and similar technologies

Our website and our service providers use cookies and similar technologies for analytics, security and to remember your preferences (such as your language). You can configure your browser to refuse cookies; however, some parts of the site may not function correctly without them.

6. Overseas disclosure

Some of our service providers store and process data outside Australia, including in the United States and the European Union. Where personal information is disclosed overseas, we take reasonable steps to ensure the overseas recipient handles it in a manner consistent with the APPs.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, including to comply with our legal, accounting and reporting obligations. When information is no longer required, we either delete it or de-identify it.

8. Security

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, misuse and unauthorised access, disclosure, alteration or destruction. No system, however, is perfectly secure, and we cannot guarantee the security of information transmitted to us.

9. Your rights

Subject to applicable law, you may:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• ask us to delete information we no longer need (we may keep records where required by law);
• opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

We will respond to verified requests within a reasonable period, and in any event within the timeframes required by the Privacy Act.

10. Complaints

If you believe we have breached the APPs, please contact us using the details below. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

11. Children

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it.

12. Changes to this policy

We may update this policy from time to time to reflect changes to our practices, technology or the law. The “Last updated” date at the top of this page shows when it was most recently revised. Continued use of the website after a change indicates your acceptance of the updated policy.

13. Contact us

For any privacy questions, requests or complaints, please contact: